Best available rates guaranteed on hotel website terms & conditions

If you find a lower published rate for Viva Garden Serviced Residence on another third party website we promise to match it, and offer you a free upgrade with a 20% Discount on Room Service.

Terms & Conditions

  1. A reservation must be made via www.viva-garden.com. This reservation must be booked and Guests must have a valid and confirmed reservation from Viva Garden Serviced Residence.
  2. Free room upgrade will be subjected to room availability upon arrival. In the case of no room availability, the hotel will offer an additional 10% Discount of the matched room rate.
  3. The lower rate you found compared to our website rate, must be viewable, bookable online and verifiable at the time of verification. Viva Garden Serviced Residence reserves the right to deny a claim, if it cannot verify the availability of a Competing Price at the time it processes the claim.
  4. The Claim must be submitted via the E-mail contact@viva-garden.com and must be received within 24 hours of the confirmation of your booking on our website. Claims must also be submitted at least 48 hours prior to your time of arrival at the hotel. Claimants have to provide clear screenshots of the competing websites showing the competing room rate, with the same hotel name, room type, and booking date before a claim procedure begins. Claims without necessary documentation as specified above will be classified as invalid.
  5.  The lower rate found must be for the same hotel, same type of accommodation, same dates, same number of guests, same advance purchase requirements, prepayment and deposit requirements (if any) and with the same cancellation and amendment Policies.
  6.  The Best Rate Guarantee is applicable only to publicly available rates. Examples of NON-public available rates include corporate rates, government rates, group rates, long stay rates, and travel agencies rates. In addition, it excludes rates offered to closed segment groups, membership, and loyalty program.
  7.  The Best Rate Guarantee is applicable to room rates only and therefore excludes package rates. By definition, package rates are rooms that include value added amenities like breakfast, hotel parking and internet. In addition, the term package rates can include rooms that are a part of travel packages can include other services, like a hotel room coupled with airfare, tour or a rental car
  8.  The Best Rate Guarantee is not applicable if the price difference is due to currency exchange rate fluctuations or rounding applied on the competing website.

Reservation